Vertebrate IT and Business Services Pvt. Ltd. values your satisfaction and understands that unforeseen circumstances may prevent you from utilizing Verteboy as intended. This policy outlines the conditions under which a refund may be issued for unsuccessful transactions made through the Verteboy Mobile App.
If your payment for Verteboy services is processed but the service is not delivered due to a technical error on our end, you are eligible for a full refund.
In the event of duplicate charges for the same Verteboy service, you are eligible for a full refund for the additional charges.
If you unintentionally purchase a Verteboy service within 24 hours of the purchase, you may be eligible for a full refund, provided the service has not been used.
Refunds will not be issued for Verteboy services that have been partially or fully utilized.
If you decide not to use Verteboy after purchasing it, refunds will not be issued.
Cancellations for ongoing subscriptions must be made before the next billing cycle to avoid charges. Refunds will not be issued for unused portions of subscription periods.
Refunds for purchases made with promotional codes or discounts may be subject to specific terms and conditions of the offer.
To request a refund, please contact Vertebrate IT and Business Services Pvt. Ltd. customer support within 7 days of the transaction by:
When contacting support, please provide the following information:
We will review your request and respond within 5 business days. If your request is approved, your refund will be processed to the original payment method used for the purchase within 7-10 business days.